Shipping
Purchases and Sales Tax
Returns and Exchanges
Out of Stock/Backordered Items
Gift Certificates
Gift Wrap
Minors Using This Site
Shipping
Juvie offers flat rate shipping for U.S. orders. We will ship your entire order anywhere in the U.S. for $3.99, which has a delivery time of 2-6 business days after the package leaves our store.
If you require faster shipping, 3-Day and Overnight are available at checkout in the Continental U.S. Alaska and Hawaii orders will be shipped via USPS Parcel Post or First Class Mail. See below for international shipping rates.
*NOTE: Due to increases in shipping company surcharges, Juvieshop.com reserves the right to choose a carrier at a level of service (speed) that is equal to or better than the shipping service you have chosen. You will be notified via email when your package has shipped, what service was used and how you can track your shipment.
We ship most in-stock items within 48 hours of credit approval, but often the same day that you place your order. Orders received after 3 PM PST weekdays, on weekends, or on holidays will begin processing the following business day.
Please note that UPS does not ship or deliver on Saturday, Sunday, or holidays. USPS does not deliver on Sunday or holidays.
Shipping Rates
Ground shipping for the U.S.: $3.99
3-Day shipping for the U.S.: $12.00
Overnight for the U.S.: $44.00
*Please note: Overnight orders that are received after 1 pm PST on Friday, Saturday, Sunday or on a holiday, will leave our facility the following business day.
Alaska and Hawaii: Choose Ground shipping ($3.99). Your order will ship via USPS Parcel Post or First Class Mail.. If you require fasting shipping to Alaska or Hawaii, please email us for a quote at info@juvieshop.com.
International Shipping
We ship out of the U.S. via USPS. The cost of shipping internationally is based on your total purchase price. Estimated delivery time is 6-14 days. Please note that you will be responsible for any duties, customs, or taxes charged by your country upon receipt. We are unable to provide an estimate of what those charges might be; check with your local postal service for more information.
International (Non-U.S.) Shipping and Handling
Merchandise Total Shipping Charge
$0 to $50.00 $22.00
$50.01 and up $30.00
Purchases and Sales Tax
We accept payment via American Express, Visa and MasterCard. Sales tax (8.75%) will be added to all orders being shipped to addresses within the state of California.
Returns and Exchanges
Your satisfaction is very important to us. Please read the following carefully before making your purchase.
Because this is a storewide clearance sale, sales are final for every item that is marked down 30% or more. We will not accept returns or exchanges on these items unless an error was made in packing your shipment and you received the wrong item(s). Any other returns will not be processed, and will be sent back to you at your expense.
Out of Stock/Backordered Items
While we strive to keep an accurate listing of what's available in our store, occasionally an item will be oversold (e.g., it will be listed as being in stock when the item is in fact sold out). If this occurs, you will be given the option of making an alternate selection from the shop. If you do not wish to purchase an alternate item, your credit card will be refunded the full amount of the charge for the out of stock item within six days of your initial purchase.
If an item you have purchased is out of stock but will be back in stock shortly (e.g., backordered), you will be notified of the anticipated ship date, and given the option to cancel your order with a full refund to your credit card.
Gift Certificates
We know that older kids like to pick out their own clothes. We offer gift certificates in any amount that are emailed to the recipient with your special message. Click here to order yours today Questions? You can reach customer service at 323.667.0344, Monday through Friday, 9 am-5 pm PST.
Gift Wrap
Gift wrapping is available on most items. The cost per item is $4.00, and you can specify if you'd like girl's or boy's gift wrap when you add an item to your shopping cart. If you don't see a gift wrap option on the item's page, it means that gift wrapping is not available for that particular item.
We box and wrap each item individually in high-quality paper and tie it with a grosgrain ribbon. You can also write a gift message during checkout that we will include with your gift. And rest assured that all prices will be deleted from the gift receipt.
If your order is a gift but you would prefer not to wrap it, just write your gift message in the space provided during checkout. We will send a gift receipt with your message on it.
Minors Using This Site
Juvieshop.com does not knowingly collect information from persons under 13 years of age. If you are under 13 years of age, you can use this website only under the direct supervision of a parent or guardian. If a minor makes a purchase with a credit card that they are not authorized by the credit card issuer to use, Juvieshop.com is not responsible for any refunds or returns.
